I'm fresh back from holidays. I have just finished reading a couple of great books, and am also about half-way through "The Anatomy of Buzz: How to Create Word of Mouth Marketing" by Emanuel Rosen. It is a good book, and I'll spend the next couple of days "buzzing" about a few experiences I had on my vacation.
To start with, I wanted to buzz about United Airlines. Maybe this is an "anti-buzz". It is amusing and ever so telling about their overall way of doing business. It also shows the power of a consumer with a good story in the internet age.
For some background, check out CBC.ca's coverage of the story - United Breaks Guitars. Then you might want to read more from Dave Carroll's own story on his own blog. Finally, you can't miss the actual protest song.
Wednesday, July 8
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